Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
communicate with peers and supervisors
read and write basic workplace documents
seek assistance and expert advice
literacy skills to interpret user manuals and help functions
technical skills to:
access and use audiovisual devices
apply power-management settings
back up and save information
connect and use peripheral devices
input user access details for accessing a personal computer (PC), possibly a networked environment
manage mouse (button usage) for different applications
navigate a digital graphical user interface (GUI)
save and move files to various locations
use a keyboard.
Required knowledge
audiovisual devices
basic security functions
basic software operation and associated applications
digital device functions
digital device settings
peripheral devices
storage devices.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Physical components may include: | attachable keyboard attachable monitor batteries casings lens memory card mouse stylus pen. |
Digital device may include: | audiovisual device digital camera external memory device multi-card reader and writer PDA and MP3 player Smartphone tablet video camera. |
Access procedures may include: | fingerscan smartcard user name and password. |
Settings may include: | automated versus manual settings screen settings: brightness colour contrast shortcut keys or modes standard versus configured settings. |
Power-management settings after a period of non-use may include: | automatic power off hibernation settings monitor power saver settings. |
Advanced features may include: | advanced operations customising standard settings integrating with other devices. |
Computer devices may include: | tablet laptop notebook PDA PC. |
Storage devices may include: | disks: CD DVD blu-ray flash drives server solid-state hard drives virtual devices. |
Connectivity may include: | audiovisual cable, wireless, infra-red or Bluetooth internal or via universal serial bus (USB) dongle network or stand-alone computer ports: Firewire high definition multimedia interface (HDMI) printer USB. |
Printer settings may include: | cartridge type layout number of copies orientation paper size paper tray. |
Audiovisual devices may include: | data projector external monitor headset microphone speakers webcam or digital camera. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist